FAQ
Frequently Asked Questions (FAQs)
Ordering
Q: How do I place an order?
A: Simply browse our store, select your size and preferred item(s), and click “Add to Cart.” When you’re ready, head to the checkout and follow the prompts to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us as soon as possible at contact@sourwear.com.au
Shipping & Delivery
Q: Do you offer international shipping?
A: No, we unfortunately don’t ship worldwide.
Q: How long will it take to receive my order?
A: Orders are typically processed in 5-7 business days, please appreciate that we are a team of 2 and are trying our best to get the order to you. Once processed, standard shipping usually takes 5-7 business days via the Australian post.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with tracking details.
Returns & Exchanges
Q: Do you offer returns?
A: Sorry, we do not accept returns or exchanges.
Sizing & Fit
Q: How do I know which size to choose?
A: Please refer to our Size Chart for detailed measurements. If you're between sizes, we recommend sizing up for a looser fit.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, our site uses SSL encryption to protect your data. Your payment information is processed securely and never stored on our servers.
Other Questions
Q: How can I contact customer service?
A: You can reach us at contact@sourwear.com.au or through our Contact Us page. We aim to respond within 24 hours.